Products

FREQUENTLY ASKED QUESTIONS


Why should I choose Ergonomic Essentials?


We are known for our outstanding customer service combined with knowledgeable and friendly advice.    Our prices are affordable and we only stock products that meet our high standards in quality and reliability.      We pride ourselves on our quick delivery times and the support we provide to our customers.


I am not sure which product is right for me?


Give us a call on 1300 798 658 and one of our friendly consultants will help you with your queries.


How do I place an order?


There are several ways you can place an order.   You can purchase online, email us a copy of a completed Order Form (Download Here), send an email to sales@ergonomicessentials.com.au or just give us a call on 1300 798 658 if paying by credit card.


I need to get a Purchase Order Number; can you send me a Quote first?


Yes.   We deal with a large number of Government and Corporate Organisations that require quotes in order to produce Purchase Orders.    Send an email to sales@ergonomicessentials.com.au or call us on 1300 798 658 to get a quote.


Can you send me a Tax Invoice as we don’t have a corporate Credit Card?


Yes.   We are happy to send companies and government departments a Tax Invoice once your order has been processed. 


I am an Occupational Therapist ordering for a Claimant – can you invoice the insurer?


Yes.   We deal with all the major insurance companies.  When placing an order you will need to provide us with:

•           Name and address of the Insurer
•           Name of the Case Manager and their email address
•           Claim Number
•           Name of receiver and their company as well as an address for delivery
            (if it’s a personal address please supply a contact number)


Do I have to register as a member to purchase from your website? 

 No. You can purchase using the guest checkout! However we recommend registering as a member, so your address details will be saved for your next order, saving you time.


Do I need to add GST on top of the prices shown on the website?


No.  All our prices are inclusive of GST.


Is your website secure if I purchase online using my credit card?


Yes without a doubt. All of our payments are taken via the respected eWay payment gateway.

 

Do you deliver anywhere in Australia?


Yes.   We deliver all across Australia.    Deliveries are dispatched by couriers or Australia Post and normally take 1 - 2 working days to deliver to most Australian capital cities.   Perth and Adelaide may take up to 5 working days. 


What is the cost of delivery?

Shipping Chart


Do you have a catalogue I can look at?


Yes.   You can view or download a copy of our catalogue online – 'click here'.    Or simply email us at sales@ergonomicessentials.com.au and with your name and address and we will mail a copy to you.


Do you have a showroom I can visit?


Yes.   You can visit our showroom at Unit 1, 1 Talavera Road, North Ryde between 8:30am to 5:00pm Monday to Friday.   If you ring us 1300 798 658 prior to your visit we will ensure that one of our consultants will be available to help you.


I can’t find the product I want on your website, can you order it in?


Depending on the product’s availability we can generally source any ergonomic equipment.  Give our consultants a call to discuss on 1300 798 658.